LEGAL

Refund & Cancellation Policy

Last updated October 20, 2026 · VOLT TECH AI LLC

We want every project to be clear and fair. This policy explains how you can cancel and when you are entitled to a refund. It applies to every payment made to VOLT TECH AI LLC.

At a glance

• Before work starts on a milestone: 100% refund of that milestone payment.
• After work has started: a pro-rata refund for the part of the milestone not yet performed.
• Delivered and accepted milestones: not refundable. If something doesn’t match the agreed scope, we fix it at no cost.
• Refunds go back to your original payment method.

1. Cancelling

You can cancel a project, or any milestone that has not yet been accepted, at any time. To cancel, email [email protected] with your invoice number (for example VT-1A2B3C). Your cancellation takes effect on the date we receive it. We will confirm it in writing within two business days.

2. Refunds before work starts

If you cancel a milestone before we have started work on it, we will refund 100% of the amount you paid for that milestone.

3. Refunds after work has started

If you cancel after work on a milestone has started, we will refund the portion of that milestone’s payment for work not yet performed. We calculate it in proportion to the work completed at the cancellation date. We will send you a written breakdown showing what was completed.

4. Delivered milestones and our quality promise

After we deliver a milestone you have five (5) business days to review it. If it does not materially match the agreed scope, tell us and we will correct it at no extra cost. If we cannot correct it within a reasonable time, we will refund the affected part of that milestone. Milestones that have been delivered and accepted, or that you have not reported a problem with within five business days, are not refundable. Every launch also includes two weeks of post-launch adjustments.

5. Third-party costs

Fees you pay directly to third-party providers (such as AI, telephony, software or hosting subscriptions) are governed by those providers’ own refund terms. If, with your written approval, we paid a third-party cost on your behalf, that cost is not refundable once incurred.

6. If we cancel

If we are unable to deliver a milestone you have paid for, we will refund the full amount for any work not delivered.

7. How refunds are paid

Approved refunds are issued through Stripe to the original payment method within five (5) business days of approval. Your bank or card issuer may take a further 5–10 business days to show the refund on your statement. We do not charge a fee for processing refunds.

8. Questions or disputes

If you are unhappy with a charge or our work, please contact us before filing a dispute with your bank. We respond within two business days and will do our best to put things right.